HK Express has come under fire following revelations that its staff confiscated and consumed passengers’ food, specifically egg tarts, triggering widespread outrage online.
A photograph circulating on social media platforms initially appeared on Instagram before gaining viral traction on Facebook. The image depicted several HK Express staff members, identifiable by their staff cards, opening boxes of confiscated egg tarts. The caption accompanying the photo humorously remarked on passengers’ apparent fondness for the popular pastry.
The incident sparked immediate backlash from netizens, who criticized the airline’s handling of the situation. Many expressed disbelief that confiscated food would be consumed by staff, despite regulations prohibiting outside food on flights.
In response to media inquiries, HK Express acknowledged the incident and launched an investigation through its subcontractor responsible for ground operations. The airline confirmed that one ground crew member had violated internal protocols regarding the handling of prohibited items brought on board by passengers.
Expressing regret over the incident, HK Express emphasized its commitment to maintaining high standards of service and conduct. The airline stated it had conducted a thorough review of its staff code of conduct and initiated disciplinary action against the implicated ground crew member.
Furthermore, HK Express announced plans to enhance internal training for subcontractor staff to ensure adherence to company policies and customer service standards.
The incident has underscored the importance of transparent and accountable practices within the aviation industry, prompting HK Express to reaffirm its dedication to addressing customer concerns and upholding operational integrity.
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